Infrastructure Services

With our vision of customer business at the center and the safe and reliable operation of business systems as the goal, we provide daily maintenance of the customer's data center room's hardware and software equipment, and check the rationality of the maintenance strategies related to the design of the hardware and software systems. Ensure the customer's business systems are stable, secure, highly available, and enhance flexibility, scalability, and resource utilization.

Core Features

Operation and Maintenance Services

We provide 24/7 full-day service, with over 20 years of operation and maintenance experience. We also provide database operation and maintenance, hardware operation and maintenance, software operation and maintenance, backup system operation and maintenance, operation and maintenance management, and migration services.

Maintenance Services

Intelligent tools and standardized documents to ensure service quality, providing proactive services (including technical consultation, version assessment, performance inspection, automated monitoring and alerts, health checks) and reactive services (including minute-level response, emergency troubleshooting, on-site support, problem diagnosis and resolution, SLA services).

Software Deployment Services

We provide professional services for customers' software scale-up, rapid deployment, and on-demand configuration, from database planning and deployment to operating system installation and setup, and then to patch installation and minor version upgrades.

Hardware Deployment Services

From basic deployment preparation, basic hardware deployment, joint debugging and testing, project acceptance, to cross-interface activities, the entire process is traceable, ensuring the quality and progress of construction.

Advantages

Extensive service network

Services cover major cities across the country, ensuring timely fault response
Deep technical cooperation

Cooperate with more than 500 IT manufacturers, as an original factory-level delivery and service center, providing high-standard services.
Cross-manufacturer problem-solving ability

Engineers have cross-manufacturer technical capabilities and can handle diversified technical issues.
Comprehensive service system

Using ITSM management system to achieve fine control of project cycles and efficient operation processes.
Strong spare parts support

Three major regional spare parts centers and 30 provincial-level spare parts warehouses ensure rapid spare parts supply.
High speed logistics

Signed agreements with six domestic and foreign logistics companies, meeting the spare parts response needs in different scenarios through the self-operated Kejie logistics system.