Business Challenges:
  • Private domain channels are numerous and scattered, with a large amount of operational work and insufficient personnel energy
    The retail industry faces the end consumer directly. A variety of online and offline channels have accumulated a large number of potential customer resources, forming a private domain traffic pool. Accurately assessing each fan in the private domain traffic, interacting and caring, and providing online consultation to promote transformation brings a huge workload to marketing personnel, and urgently needs artificial intelligence technology to empower employees.
  • The level of sales personnel is uneven, and they cannot perceive all customer needs or solve customer problems
    The level of sales personnel varies, making it difficult to keenly capture customer needs. When facing customer inquiries, they often fail to fully understand the essence of their needs, making it difficult to provide effective solutions, leading to the loss of many good sales opportunities and seriously restricting the development of enterprises and market competitiveness.
  • The complexity of brands and categories is high, making it difficult to carry out excellent sales training
    The retail industry has many brands and categories, and marketing personnel need to master a large number of scripts, learn communication skills in different scenarios, and it takes a lot of time to train an excellent salesperson.
Solution Introduction and Advantages Highlights:
In terms of cultivating and transforming private domain traffic, Smart Vision equips sales personnel with an exclusive intelligent assistant. Marketing personnel will group potential customers with the intelligent assistant robot, which undertakes ice-breaking communication, assists in replying, and generates chat summaries, customer portraits, helping to carry out business opportunity assessments and further write copy, posters, and other materials according to customer portraits and marketing strategies, pushing them to customers and maintaining customer relationships.
In terms of personnel interviews, the intelligent assistant automatically understands the job requirements and completes the establishment of screening and writing notification interview emails, helping interviewers build communication scripts and skill evaluation questions, saving a lot of time for HR and interviewers.
In terms of employee training, the intelligent assistant forms a product marketing knowledge base and simulates sales scenarios with new employees in the form of Q&A, helping new employees quickly master professional knowledge and improve their response capabilities.
Client Value
AI comprehensively manages every private domain channel, saving a lot of time and money
AI monitors the quality of communication between sales and customers, intelligently summarizes customer needs, and discovers issues with scripts
AI assists in learning standard scripts, simulates scenario communication, and helps sales easily deal with various difficulties.