Client Profile
This chain store brand has numerous stores, mainly concentrated in first-tier cities such as Beijing, Shanghai, Guangzhou, and Shenzhen. The stores experience high foot traffic, and floor cleaning is typically done after hours or before opening. The cleaning services are outsourced, provided by cleaning companies. The cleaning industry is facing an extreme shortage of personnel, increasing costs, and an annual growth rate of 15-20%. Apart from differences in size and structure, each store is almost identical, making them highly replicable.

Business Challenges

Recruitment difficulties and high costs: With the decline in birth rates and the acceleration of an aging society, the traditional demographic dividend is gradually disappearing. The cleaning industry is facing the dilemma of recruitment difficulties and rising labor costs. This not only limits the expansion capabilities of enterprises but also compresses profit margins.

 

Challenges in training new employees: Although the addition of new employees can alleviate the shortage of manpower, the high cost of training and the uncertainty of cleaning quality during the training period pose a problem that enterprises must face. How to quickly and effectively improve the skills of new employees while ensuring service quality is a key issue that enterprises must resolve.

 

Poor employee stability: High employee turnover not only increases the costs of recruitment and training but also affects the continuity and stability of services. To reduce the negative impact of personnel changes, enterprises need to explore strategies to improve employee satisfaction and loyalty.

 

Differences in employee quality and quality control difficulties: The varying capabilities of employees make it difficult to implement unified standards and monitoring during the work process, thereby increasing management costs. Ensuring that each employee can provide quality services according to established standards is an issue that enterprises must pay attention to.


Solution

With the advancement of technology and the reduction of costs, automated equipment such as intelligent cleaning robots is gradually entering the cleaning field. They can work around the clock, reducing reliance on human labor and improving work efficiency and quality. Digital China was the first to propose RaaS, which stands for Robotics as a Service, and uses a robotics as a service model to sell robot services to customers on a monthly/quarterly/annual basis.

The store adopts a business model of renting cleaning robots, with cleaners cooperating with the robots to ensure cleaning quality, implementing the human + machine combined cleaning concept. One cleaning robot is used to perform floor washing, dusting, vacuuming, and sweeping tasks multiple times a day on a schedule. Cleaning staff cooperate in vertical cleaning and corner cleaning. The robot releases 180 hours of work per month, equivalent to 1-1.5 positions. At a rate of 25 yuan per hour, the value of the released work time is: 4500 yuan per month.

Solution Advantages
  • Enhanced Safety: Reduce working hours and eliminate safety hazards from power cords and wet floors, ensuring a safer work environment.
  • Simplified Operation: Solve operational difficulties and improve user experience while maintaining consistent, high-quality cleaning results.
  • Cost-Effective Flexibility: The RaaS model offers flexible, scalable, and low-cost cleaning services compared to purchasing robot equipment.

Results & Values

Boost Efficiency: Replace most floor cleaning tasks with the S1Pro robot, freeing up 180 hours of work per month, equivalent to 1-1.5 full-time positions.
Enhance Cleaning Quality: Increase cleaning frequency from once to three times daily for passages and twice daily for carpets, improving overall cleanliness.
Set New Technological Standards: Elevate the brand’s tech profile and showcase long-term value through advanced, intelligent cleaning solutions.
Reduce Costs and Enhance Efficiency: Leverage technology to cut costs, reflect the professionalism of modern stores, and transition from traditional to intelligent cleaning for improved management.
Improve Customer Comfort: Provide undisturbed, personalized cleaning services, integrating humanistic care to enhance customer satisfaction.

Other Applications:
  • Hotels
    Provide 24-hour uninterrupted service, improve cleaning efficiency, ensure the cleanliness of rooms and public areas, and enhance the customer's accommodation experience.
  • Office Buildings
    Reduce labor costs, perform scheduled floor washing and vacuuming tasks, maintain the cleanliness of the office environment, and create a professional image.
  • Large Shopping Malls
    Achieve high-frequency floor cleaning, release the value of work hours, optimize the mall's operating costs, and improve the shopping environment for customers.