Siloed systems
Networks, room controls and endpoints are deployed separately. Troubleshooting relies on onsite visits and raises coordination costs.
Bring AI into the
hotel operating lifecycle
Built on unified networking and IoT, ImCloud and the intelligent platform connect hotel setup, guest stays, service, inspection and operations in coordinated workflows.
More devices. Why isn’t
hotel operations getting easier?
Devices are connected, but workflows still break across systems, roles and data.
Smart devices, fragmented stays
Control points remain isolated, so guest status, devices and services do not work together seamlessly.
Requests pass through too many hands
Staff take calls, record requests, dispatch teams and follow up manually. Progress is hard to track and experience is difficult to reuse.
Manual inspection and room-status updates
Room checks and status updates take time, standards vary, and operational data rarely feeds back into improvement.
One connected foundation.
Four core workflows.
Connect networks, IoT devices, PMS, room controls, voice, video and service data so AI can act at clearly defined business moments.
Coordinate the full lifecycle, from room setup and operations to guest experience, request handling, housekeeping inspection and room-status updates.
✓Standardize setup, configuration and
operations by room
✓Coordinate devices with occupancy and
room conditions
✓Route service requests into coordinated
workflows
✓Use operating records to drive
continuous improvement
Hotel digital foundation
Connect · Coordinate · EvolveSensing & connectivity
Room APRoom controllerTV &
voiceLighting & curtainsAir & sleep sensors
Intelligence & execution
ImCloudEdge computingIoT
controlIntent recognitionSmart dispatch
Applications & data
PMSHotel knowledge
baseRoom-control cloudService
ticketsInspection reports
Intelligence on site. Coordination in every workflow.
Four high-frequency scenarios connect room setup, guest services and day-to-day hotel operations.
Unified setup · cloud operations01 / NETWORK & IoT
Integrated network and IoT operations
Connect room APs, controllers and related devices as one system. From QR-based setup and automatic identification to remote configuration and inspection reports, create a continuous deployment-to-operations workflow.
Unified cloud managementRemote
diagnosticsReusable standards
60% less setup time
Occupancy ·
device coordination02 / GUEST EXPERIENCE
Seamless, immersive guest experience
Connect lighting, curtains, climate, air quality, sleep and entertainment devices. Coordinate responses based on occupancy, room conditions and guest preferences.
Room scenesEnvironmental
sensingIoT coordination
Rule-based responses that feel natural
Request
recognition · work orders03 / AI SERVICE
AI-enabled guest service coordination
Guests make requests by voice. AI identifies intent, creates work orders and dispatches staff; progress is logged to PMS, followed by service confirmation and review.
Intent recognitionAutomated
dispatchProcess tracking
50% higher work-order efficiency
Quality checks · room status04 / AI OPERATIONS
AI-assisted room inspection and operations
Capture key housekeeping steps. AI checks them against hotel standards, flags omissions and generates inspection reports, then syncs PMS to update room status from vacant dirty to vacant clean.
Human reviewInspection
reportsRoom-status updates
≥95% issue detection accuracy
Put data to work across the process
Knowledge and data support operations. Validated experience flows back into knowledge and workflows to help hotels keep improving.
01
Build the data and knowledge foundation
Govern device information, service standards, hotel materials and expert experience into trusted, traceable and permission-aware assets.
02
Enter key business moments
Embed AI into guest services, work-order dispatch, housekeeping inspection, room-status updates and device operations.
03
Capture data from daily operations
Record guest requests, device states, service outcomes, inspection reports, exceptions and operational feedback.
04
Review and validate with people
Managers and specialists review key outcomes and incorporate proven experience into standards, knowledge and rules.
05
Build reusable organizational assets
Turn data, knowledge, experience and process capabilities into assets that can be reused across roles and properties.
Move data up. Put instructions into action.
Sensing, intelligent execution and application data work together to support core hotel workflows.
Sensing & connectivity
Connect room devices and network endpoints, capture their status, sense room conditions and execute control instructions under business rules.
Intelligence & execution
Use ImCloud, edge computing, IoT controls and AI to recognize requests, dispatch work, diagnose issues and execute room scenarios.
Applications & data
Connect PMS, the hotel knowledge base and service records to support guest interactions, device operations, room management and operational analysis.
From better workflows to stronger operations
Capabilities enter real business moments and improve service efficiency, process quality and operational coordination.
60%Device setup time reductionUnified
onboarding and remote configuration
5 → 1 dayshorter construction acceptance
cycleRoom-level setup, commissioning and acceptance
≤15 minremote operations response
timeCentralized device monitoring and diagnostics
50%higher service work-order
efficiencyCoordinated recognition, dispatch, execution and records
70%lower manual inspection costsAI
checks standards and flags omissions
≥95%Housekeeping issue detection
accuracyManagers can review critical results
Bring AI into every hotel workflow
Talk with a Digital China solution advisor about your hotel processes and digital transformation priorities, and explore a practical path forward.